Great co. Bent over backwards for me
I literally feel as though this dealership just wanted this inventory off their lot worse than a bad rash and do not want to follow up with the concerns or issues of mine. Shame, too, because I tend to buy a lot of cars between myself and my 2 adult daughters. Oh, and my 5 siblings, and all of their children.
Mind you, when I tried to negotiate the price of the vehicle, they made me feel as though they were doing me a favor with the price it was at already. They had the car on their lot for almost a year (it shows how long it's been listed online), so who was doing who the favor?
2. Before I purchased the car, I took it for a test drive. The test drive went great until I took a corner and the rear end shuddered. The car is AWD, thus concerned about the transfer case. I told the salesman if they got that issue resolved that I would buy the car. I was told the problem had been taken care of - just a matter of an "oil change" for the AWD. I came back and took the car for another test drive and bought the car.
Great customer service as usual at Thrifty...
Bob is great, they choose good, worthy cars to sell and can help you find just what you need at the right price.
Patrick McAneeny
My buying experience was ok, but the rest has been less than positive.
1. It was promised to me at the time of purchase that an owner's manual for the car was ordered. A week or so later received a text from the salesman saying that he hadn't received it yet. I've had the car 3 months now. Still no owner's manual.
Now, the first time I took it for the drive, they came to me. I live in Branford but work in Farmington, so they met me in Glastonbury with the car for the test drive. When I took it for the second drive, it was on the day I was going to buy it, so I just drove it around the dealership. No issues. By the time I got it home, it started doing the shuddering again. Figured maybe give it a couple days for the oil to work its way into the gearing. Still didn't work. I drive ~100 miles a day just commuting to/from work. I took the car to my mechanic (who I've had since ~2005) who just took it for a quick test drive and confirmed that it either needed an "oil change" for the AWD, or there was a bigger issue with the transfer case.
If I could give no stars, I would.
About a week ago I had emailed Ellis about both issues, and have gotten NO RESPONSE.
When the salesman had texted me notifying me that they had not yet received the owner's manual for the car, I notified him that the issue still existed for the shuddering. NO RESPONSE.
Bobby B is Great thanks for everything. Get your used trucks here and get em from Bob!!
Thrifty Car Sales Of Franklin is a US Car Dealer based in Franklin, Connecticut. Thrifty Car Sales Of Franklin is located at 114 CT-32 A, North Franklin, CT 06254, USA.
Please contact with Thrifty Car Sales Of Franklin using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Thrifty Car Sales Of Franklin opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Dealer in Franklin